Getting Started with CRM [Webinar]

Where do you start with CRM?

In this webinar, CRM Insights director, Mike Basketter, discusses how to get started with CRM.

This in-depth webinar covers:

  • The fractured customer journey
  • The business drivers behind why people buy a CRM system
  • Where to determine Return on Investment (ROI) for your CRM system
  • The 3 approaches to software selection
  • The CRM marketplace
  • CRM data modelling
  • The cost of getting it wrong vs. getting it right
  • A proven approach to CRM system implementation

if you're considering a CRM purchase and implementation, this webinar is a must-watch!

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