Where do you start with CRM?
In this webinar, CRM Insights director, Mike Basketter, discusses how to get started with CRM.
This in-depth webinar covers:
- The fractured customer journey
- The business drivers behind why people buy a CRM system
- Where to determine Return on Investment (ROI) for your CRM system
- The 3 approaches to software selection
- The CRM marketplace
- CRM data modelling
- The cost of getting it wrong vs. getting it right
- A proven approach to CRM system implementation
if you're considering a CRM purchase and implementation, this webinar is a must-watch!
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