Microsoft Dynamics 365 is an incredibly powerful CRM system. It can scale to 150,000 concurrent users and billons of records. Its strength is that it provides a point-and-click framework for mapping your business processes very accurately.
With built-in dashboards and mobile/tablet enabled interfaces, it provides data for everyone, everywhere. Microsoft Dynamics 365 excels where there are complicated requirements that are not easily modelled with standard CRM functions like sales, marketing and service.
For example, the NHS might have as dashboard that shows empty beds by geography. Ideal for businesses with critical processes, needing to consolidate a confusing array of spreadsheets, databases and bespoke systems.
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