Cloud-based CRM raises remote worker productivity

Cloud-based CRM raises remote worker productivity

Steve Low,Chief Operating Officer Mistral

Situation

We wanted to replace our existing CRM system (ACT), which we’d had for a number of years. Because we have a range of outposted staff, our server based system no longer worked for us. We tried upgrading to ACT’s cloud system but that was a disaster. I spoke to a range of providers and then one of my contacts recommended Mike.

Task

We needed a new system and wanted to migrate data across from our existing one. Mike showed us Workbooks and we liked what we saw. It seemed simple, effective and straightforward to implement. Plus the price looked right. Also, I was very impressed by the quality of the relationship Mike and Don enjoy with the developers at Workbooks.

Action

They set up the new system and brought across the data from our old one. It was all pretty quick and painless.

Results

Internal take up has been very good. Remote staff now have quick access to information. They’ve embraced the new system because it’s easy and does what we need. We had some teething issues linking to our Outlook system, but Mike and Don sorted these out in liaison with the Workbooks team. We’d have struggled without their support.

Standouts

The team at CRM Insights are clearly very knowledgeable. They have a deep understanding of Workbooks at a programming level, plus great access to the senior developers there. I know they’re available to support us when needed and I’m confident they can troubleshoot any issues.  I’ve already recommended them to a couple of people.