What our clients say

Marcus Scott

It’s been very positive and very different to what I’ve experienced before. Don’s proved expert at analysing our needs and presenting the process in terms that we can easily understand and relate to.

Marcus Scott, COO of TheCityUK.


Don and Mike have really got to know our business and our needs. As a result, we’ve got a system that works well and is already delivering valuable results in a very short space of time.

Stuart Riches, Finance Manager, Wrightfield

Richard Bedford

It’s been a very good experience. We spoke to Mike at CRM Insights, who quickly grasped what we needed. He implemented a bespoke version of Workbooks CRM, helped us throughout the process and ensured we kept on track.

Richard Bedford, MD of Cadman Underfloor Screeding and Heating Ltd.

Steve Low

The team at CRM Insights are clearly very knowledgeable. I know they’re available to support us when needed and I’m confident they can troubleshoot any issues.  I’ve already recommended them to a couple of people.

Steve Low, Chief Operating Officer, Mistral Group


CRM Insights have been really helpful. They seem to know everything and are always on hand when you need them. Because Workbooks makes everything quick and easy, we’ve seen a massive improvement in  efficiency.

Hannah Pike, Marketing Co-ordinator, Thames Laboratories

Jan profile

The team at CRM Insights are real experts. They’re committed to our business, proactively suggesting opportunities for getting more out of our system and saving us a lot of frustration and hassle. They make the right things happen.

Jan Richardson, founder and owner, Total Clothing

sally neaves

The team at CRM Insights are very friendly, patient and good at explaining and showing how to use Workbooks. They understands our business and how we need the system to work for us and adapt to our ever-changing needs.

Sally Neaves, Practice Manager, The Nose Clinic

Total Clothing Logo

The people at CRM Insights are brilliant to work with. They don’t make you feel stupid when you don’t understand something. They are always happy to help and ensure you understand how to use the system to its full potential.

Nicola Swindale, Customer Service, Total Clothing Ltd.

Sphere logo

The potentially frustrating and overwhelming process of installing a new CRM system was frankly made a breeze by CRM Insights. They took time to understand our business and day to day operations, ensuring that the package we purchased exceeded expectations.

Victoria Woodward, Practice Manager, Sphere Risk Health and Safety Management.

Orbital Foods

The service from CRM Insights has been second to none. As newcomers to CRM we went into this more or less blind, which was scary. Their work has made a crucial contribution to growing our business.

Ben Ryan, General Manager, Orbital Foods


The people at CRM Insights are thorough, very strong on technical issues and very personable. They have been great at supporting our staff in getting to grips with the new system and processes.

Sue Hubbard, Tritax

Kogan Page

I’ve worked with other implementers from bigger companies, but I’d choose to work with CRM Insights again in a heartbeat.

Katleen Richardson, Marketing Director, Kogan Page